About Secure Network Services IT Support

Central Florida’s Reliable IT Support Provider

Learn a Bit About Secure Network Services’ IT Support

When people ask us to describe ourselves, we typically come up with the same words. We’re reliable, thorough and attentive.

But our customers tell us something more.

They tell us that they appreciate that we took the time to get to know their business and that our solutions helped them dig into all that IT has to offer. We like it when they tell us we’re honest and trustworthy and that we’re incredibly helpful.

Where we take the most pride is when clients tell us we’re not typical IT people. In other words, we know how to talk to people, not computers. We’ll take that. We strive to develop strong relationships with clients, leveraging best-of-breed solutions that ensure minimal downtime and maximum productivity.

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Building Long-Lasting Relationships

At Secure Network Services, our primary goal is to develop long-term relationships with our clients by providing excellent service with attention to detail every time. Through the quality of the work we provide, our clients know that we have their best interests at heart. We understand that you are experts in your respective fields, and as your partner, we are here to help you take your business to the next level.

If you want to know how to leverage IT as a way to grow your business and thrive, Secure Network Services is your ideal partner in more ways than one.

Our Experts

At Secure Network Services, your success is our number one goal. We introduce automation for management, maintenance, cybersecurity and disaster recovery, with 24/7 NOC, SOC and SIEM services. We are SOC 2 attested, and we hire only engineers who are the complete package. They are not only technical, but personable as well. We will never talk down to you, and we will go the extra mile to make sure your experience with Secure Network Services is complete.

Rob Gelsinger

Founder & CEO

In early 2003, Rob Gelsinger was a Systems Engineer and Support Manager for IBM Global Services in Tampa, Florida, and well on his way to building a career with IBM. Rob graduated from the University of Florida in 1995, and began his career with the industry leader for IT services, IBM, in November of 1998, where he achieved multiple certifications including the MCSE and various security certifications. It was during this time at IBM that Rob conceived of the idea for Secure Network Services, Inc. (SNS). In August of 2003, SNS became a reality and began providing customers throughout Central Florida and the surrounding area with IT services and support.

In his time at IBM, Rob had learned best practices to provide world-class service and support of enterprise corporations through a combination of technology and automation to achieve client goals. When he started SNS, Rob mirrored those same best practices at the small and medium-sized business level he had used to provide IBM’s clients with the same world-class experience. Over the past 18 years, Rob and the SNS team have worked to help clients not only improve their IT experience, but also improve their overall business technology strategies and performance, helping clients turn their IT into a money-making asset as opposed to a liability. In 2014, SNS began expanding its reach outside of the Central Florida area and now provides remote services to a variety of customers throughout the continental U.S.

On a personal note, Rob is the father of four children (two girls and two boys) and is a new grandpa. He is also an active member of the Central Florida community where he lives. Rob’s approach to SNS is that “It’s all about relationships. We consider it an honor to be our client’s trusted advisor, and we will do everything in our power to ensure we live up to that trust.” Since its inception in 2003, Secure Network Services, Inc. has become one of the premier IT Managed Service Providers in Central Florida.

Richard Sierra

Field Supervisor

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Richard Sierra is an Information Technology Supervisor for Secure Network Services, Inc (SNS). He graduated from the University of South Florida in 2012 and began his career with SNS in 2014. As an Information Technology Supervisor, Richard Sierra is responsible for the management and overall performance of the support team and pulls resources together to expedite projects.

Richard moved from Miami to Central Florida in 2008 together with his wife Jessica with the goal of completing a Bachelors degree and starting a family. Richard majored in Applied Science, a highly specialized professional technical degree. Four years later, Richard graduated USF and began seeking out an IT company he could grow with.

Securing his place at SNS was a life changing event. Richard learned from his Father how a small business was managed and quickly found out that his new employer was driven by many of the same principles and ethics.

Richard currently resides in Central Florida with his wife Jessica and two beautiful daughters Victoria and Bianca and is an avid gamer and loves to play guitar.

Aves Sayed

Level 3 Engineer

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Aves Sayed is a Level 3 Engineer at Secure Network Services (SNS), where he is a full-time contributor to the company’s technical success through high-impact project work and advanced IT support. Known for his proactive mindset and strong problem-solving skills, Aves focuses on delivering efficient, scalable solutions across various client environments. He works closely with clients on infrastructure upgrades, system migrations, and onboarding of new tools to ensure stability, performance, and security across systems.

After beginning his career with HP in Mumbai, India, in 2012, Aves gained valuable experience in enterprise IT operations. In 2017, he joined Continuum Managed Solutions (now ConnectWise) as a Level 2 Engineer. There, he built deep expertise in remote infrastructure management and formed a professional relationship with Rob Gelsinger of SNS through the Dedicated Tech program—eventually leading to his current full-time role at SNS.

He holds certifications such as CCNA, CySA+, and MCSA, and remains committed to ongoing professional development to stay ahead in the rapidly evolving IT landscape.

Aves is based in Mumbai, India, and outside of work, he enjoys spending time with his wife and two young children, along with friends and extended family.

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