Learn a Bit About Secure Network Services’ IT Support
When people ask us to describe ourselves, we typically come up with the same words. We’re reliable, thorough and attentive.
But our customers tell us something more.
They tell us that they appreciate that we took the time to get to know their business and that our solutions helped them dig into all that IT has to offer. We like it when they tell us we’re honest and trustworthy and that we’re incredibly helpful.
Where we take the most pride is when clients tell us we’re not typical IT people. In other words, we know how to talk to people, not computers. We’ll take that. We strive to develop strong relationships with clients, leveraging best-of-breed solutions that ensure minimal downtime and maximum productivity.
Are You Ready to Work with IT Support Professionals Who Listen?
At Secure Network Services, your success is our number one goal. We introduce automation for management, maintenance, cybersecurity and disaster recovery, with 24/7 NOC, SOC and SIEM services. We are SOC 2 attested, and we hire only engineers who are the complete package. They are not only technical, but personable as well. We will never talk down to you, and we will go the extra mile to make sure your experience with Secure Network Services is complete.
Founder & CEO
In early 2003, Rob Gelsinger was a Systems Engineer and Support Manager for IBM Global Services in Tampa, Florida, and well on his way to building a career with IBM. Rob graduated from the University of Florida in 1995, and began his career with the industry leader for IT services, IBM, in November of 1998, where he achieved multiple certifications including the MCSE and various security certifications. Outside of work, Rob was married and father to a growing family. It was during this time that Rob conceived of the idea for Secure Network Services, Inc. (SNS). In August of 2003, SNS became a reality and began providing customers throughout Central Florida, Florida and the surrounding Central Florida area with IT services and support.
In his time at IBM, Rob had learned best practices to provide world-class service and support of enterprise corporations through a combination of technology and automation to achieve client goals. When he started SNS, Rob mirrored those same best practices at the small and medium-sized business level he had used to provide IBM’s clients with the same world-class experience. Over the past 18 years, Rob and the SNS team have worked to help clients not only improve their IT experience, but also improve their overall business technology strategies and performance, helping clients turn their IT into a money-making asset as opposed to a liability. In 2014, SNS began expanding its reach outside of the Central Florida area and now provides remote services to a variety of customers throughout the continental U.S.
On a personal note, Rob and his wife Sharon are now the parents of four children, two girls and two boys, and are active members of the Central Florida community where they live. Rob’s approach to SNS is that “It’s all about relationships. We consider it an honor to be our client’s trusted advisor, and we will do everything in our power to ensure we live up to that trust.” Since its inception in 2003, Secure Network Services, Inc. has become one of the premier IT Managed Service Providers in Central Florida.
Richard Sierra is an Information Technology Supervisor for Secure Network Services, Inc (SNS). He graduated from the University of South Florida in 2012 and began his career with SNS in 2014. As an Information Technology Supervisor, Richard Sierra is responsible for the management and overall performance of the support team and pulls resources together to expedite projects.
Richard moved from Miami to Central Florida in 2008 together with his wife Jessica with the goal of completing a Bachelors degree and starting a family. Richard majored in Applied Science, a highly specialized professional technical degree. Four years later, Richard graduated USF and began seeking out an IT company he could grow with.
Securing his place at SNS was a life changing event. Richard learned from his Father how a small business was managed and quickly found out that his new employer was driven by many of the same principles and ethics.
Richard currently resides in Central Florida, Florida with his wife Jessica and two beautiful daughters Victoria and Bianca and is an avid gamer and loves to play guitar.
Level 2 Engineer
After attending school in Mumbai, India, Yogesh began his IT career with INTAP Technologies where he supported PERI India from 2018 until September 2021. In October 2021, Yogesh began working for US-based ConnectWise Managed Solutions as a Level 2 NOC Engineer and subsequently began working with Secure Network Services, Inc. through the ConnectWise Dedicated Tech program. Yogesh supports a variety of clients on a variety of platforms and has quickly become an invaluable member of the SNS team.
On the IT side, Yogesh likes troubleshooting IT issues, working on complex projects, carrying them through to implementation, as well as testing and deployment of new technology. In his personal life, Yogesh enjoys reading, traveling, and spending time with family.
Level 3 Engineer
After attending school in Mumbai, India, Aves began his IT career with HP in India in 2012. In January of 2017, Aves began working for US-based Continuum Managed Solutions as a Level 2 NOC engineer, where he was introduced to Rob Gelsinger of Secure Network Services through Continuum’s Dedicated Tech program.
Over the course of time, Aves has picked up several certifications, including his CCNA and CySA+ certifications. He is also trained as an MCSA. Aves loves working on projects, implementation, testing & deployment of new technology, and has become an integral part of SNS.
Aves currently lives in Mumbai, India and enjoys spending quality time with friends and family. He is married with two very young children.
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If you are an existing client and need support, you can either submit a ticket using the Submit a Support Request form for non-emergency issues or call the number below and you will be connected with a representative who can open a ticket and begin working to resolve your issue immediately.
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Support: (863) 698-9914
Welcome to the Secure Network Services Support Center
Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.