General Inquiries

What types of businesses do you typically work with?

Secure Network Services partners with a wide range of small to mid-sized businesses across Central Florida. We have specialized experience supporting industries such as real estate, manufacturing, commercial construction, healthcare, financial services, insurance, and logistics, customizing our IT solutions to meet specific regulatory and operational needs.

What is your service area?

We proudly serve business owners throughout Central Florida. Our primary service areas include Lakeland, Tampa, Orlando, Winter Haven, and Kissimmee, FL. Whether you need remote support or on-site assistance, our local team is positioned to provide prompt and reliable service to your office.

What types of services do you provide?

We offer a comprehensive suite of IT solutions designed to keep your business running smoothly. Our core offerings include Managed IT Services, Cybersecurity Services, Cloud Services, Backup and Disaster Recovery, VoIP implementation, vCIO (virtual Chief Information Officer) guidance, and 24/7 IT Support.

What is the process for getting started with your services?

Getting started is simple and risk-free. We begin with a consultation to understand your pain points, followed by a free IT assessment to evaluate your current infrastructure. From there, we develop a tailored proposal. Once approved, we execute a smooth onboarding process to integrate our services with minimal disruption to your daily operations.

Managed IT & Cybersecurity

What is included in your managed IT services?

Our managed IT services provide an all-in-one approach to handling your technology. This includes 24/7 monitoring of your network, proactive maintenance, help desk support for your staff, vendor management, and strategic planning. We act as your dedicated IT department, handling everything from software updates to complex network management so you can focus on growing your business.

How do you make sure that my data is secure?

We prioritize data protection through a multi-layered cybersecurity strategy. This involves deploying advanced firewalls, endpoint protection, and encryption, as well as conducting regular security audits. We also help with SOC 2 compliance to make sure that your business meets rigorous standards for data availability, processing integrity, confidentiality, and privacy.

How can I tell that my business needs cybersecurity assistance?

If your business handles sensitive customer data, financial records, or proprietary information, you are a target for cyber threats. Indicators that you need professional cybersecurity services include a lack of formal security policies, reliance on basic antivirus software, or uncertainty about whether your backups are viable. If you cannot afford significant downtime or a data breach, professional protection is essential.

Consulting & Support

Why do I need an IT consulting company?

Technology is complex and constantly evolving. An IT consulting partner provides the high-level expertise needed to align your technology stack with your long-term business goals. We help you avoid costly hardware mistakes, plan for scalable growth, and implement efficient workflows that might otherwise be overlooked without expert vCIO guidance.

How quickly can you respond to IT issues?

We understand that downtime costs money, which is why we are committed to rapid response times. Our 24/7 IT support team is available around the clock to address critical issues immediately. For routine inquiries, we prioritize tickets based on urgency to make sure that your operations remain uninterrupted and productive.